Throughout the Visit to the Lowry hotel in Manchester we started off having a talk and a presentation by the sales manager which he covered all the key terms relating to hotels such as BAR, CRS,RGI,OTA, over-booking, dynamic pricing etc… i found this all very interesting, some parts i had no idea what he was talking about which is why this trip was very helpful in our upcoming unit rooms division.

While I was here at the Lowry, I demonstrated my listening skills “Great listeners show their curiosity and ask a lot of questions. Do this, and you will make a great impression.”(“Types of Listening Skills With Examples”, 2019) i also feel like it improved my listening skills which is very beneficial. ” Having strong listening skills is essential at every organizational level and will improve one’s chances of future promotions.”
(“Types of Listening Skills With Examples”, 2019) I also used communication skills as i was asking questions and answering questions. “Developing your communication skills will help all aspects of life, from your professional life to social life and also everything in between.”(2011-2019, 2019) i feel this trip gained me more confidence in communication and to speak up in front of room full of people.

This trip has given me some strengths to take onboard and carry on developing the skills i developed from this trip, also it has improved a weakness of mine which is presentation skills, even though i didn’t present anything i still spoke up in front of a room full of people.

The second part of the trip we got shown around the hotel which was very nice to see and find out the price difference in each room, we had a look around the deluxe king room, riverside suite and the presidential suite. I feel this trip has given me and insight and knowledge on hotels and will 100 percent help me with rooms division unit.

I would certainly recommend this hotel to anyone who is looking for luxury while staying in Manchester and if one day I got the chance to stay I would.

References:

Types of Listening Skills With Examples. (2019). Retrieved from https://www.thebalancecareers.com/types-of-listening-skills-with-examples-2063759

2011-2019, (. (2019). Communication Skills | SkillsYouNeed. Retrieved from https://www.skillsyouneed.com/ips/communication-skills.html

Concrete Experience
I had applied for a part time role of passenger service agent at Manchester Airport for Dnata Travel. Which I was then contacted to arrange a phone interview the day after completing the application.

Reflective Observation
Previous to the phone call I was very organised as before I even applied for the job, I researched the company and the role I then also prepared myself with interview questions which made me feel confident and more comfortable with the situation. I feel I communicated successfully by listening and answering all the questions that I was asked, and I went into as much detail as I could mainly about my past experience in customer service and team work skills etc… which I feel my past working experience has gained me a lot of skills which has benefitted my development.

I felt this interview went very well as the woman on the phone was very impressed with all my answers, she then asked about my commitments in to which I told her about college, and I worked a full day Wednesday and explained I had 3 holidays booked this year she was then concerned I would not be fully flexible enough.

Abstract Conceptualization
I felt this interview gained me knowledge of what the passenger service agent interview process is like and the type of questions that would be asked. i also felt this interview helped me improve my skills for my development plan such as communication skills as throughout this interview i became really confident and was showing my communication skills to a high standard which is what they really liked about me and my ‘bubbly’ character.

Active Experimentation
In upcoming interviews I will have more knowledge of the kind of questions for a passenger service agent role. I will also be more prepared and gather together more questions of different types and think of example answers. in future interviews i need to work on my timing skills, so when i have an interview i need to make time to organise more and gather more research etc…

Kolb, A. Y., & Kolb, D. A. (2005). Learning styles and learning spaces: Enhancing experiential learning in higher education. Academy of management learning & education, 4(2), 193-212.