Concrete Experience
I had applied for a part time role of passenger service agent at Manchester Airport for Dnata Travel. Which I was then contacted to arrange a phone interview the day after completing the application.

Reflective Observation
Previous to the phone call I was very organised as before I even applied for the job, I researched the company and the role I then also prepared myself with interview questions which made me feel confident and more comfortable with the situation. I feel I communicated successfully by listening and answering all the questions that I was asked, and I went into as much detail as I could mainly about my past experience in customer service and team work skills etc… which I feel my past working experience has gained me a lot of skills which has benefitted my development.

I felt this interview went very well as the woman on the phone was very impressed with all my answers, she then asked about my commitments in to which I told her about college, and I worked a full day Wednesday and explained I had 3 holidays booked this year she was then concerned I would not be fully flexible enough.

Abstract Conceptualization
I felt this interview gained me knowledge of what the passenger service agent interview process is like and the type of questions that would be asked. i also felt this interview helped me improve my skills for my development plan such as communication skills as throughout this interview i became really confident and was showing my communication skills to a high standard which is what they really liked about me and my ‘bubbly’ character.

Active Experimentation
In upcoming interviews I will have more knowledge of the kind of questions for a passenger service agent role. I will also be more prepared and gather together more questions of different types and think of example answers. in future interviews i need to work on my timing skills, so when i have an interview i need to make time to organise more and gather more research etc…

Kolb, A. Y., & Kolb, D. A. (2005). Learning styles and learning spaces: Enhancing experiential learning in higher education. Academy of management learning & education, 4(2), 193-212.