In my current work place Superdrug I have a few recommendations I would put into place to resolve problems I have, with improving on these areas will gain me more confidence and new skills.

I would start with Communication with the managers and team members more which would help me find more things out about people and what they struggle with so I can help them out and them help me out when I need the help, also communication regarding sales/targets so we can all see how the shop is doing etc…

There is few solutions i would recommend 1 they need to Identify the issues; be clear about what the problem is, remember that different people might have different views etc… Be clear about what the problem is. 2- they need to understand everyone’s interests; Interests are the needs that you want satisfied by any given solution. 3- sit and list solutions; brainstorming time to come to a conclusion of what to do in a situation. 4- evaluate the options for conclusion; 5- Choose an option to solve the issue.

My time management could be improved, as I am always in first starting at 6am and I recently struggled to get in for 6am and was a few minutes late I have now started arriving at 6am but becoming very tired which results in me taking longer with delivery, so what I am going to try and do is start with the isle which has more stock and go faster then do all the other isles once I’ve finished the biggest this will hopefully help me get the most of the stock out.

Lastly I would say I need to work on my sales skills, we have targets each week to sell 1 sim a week, register 10 beauty cards a week and 5 star buys per week, some weeks I have no problem smashing all my targets but then some weeks I really struggled so what I am going to put in place is a speech for each item and say this to each and every customer, but I would make it short and sweet which the customer will like and not get bored easily.